Wisconsin Family Care Implementation Process Evaluation Report II
August 2001
Wisconsin Legislative Audit Bureau
Lewin contact: Lisa Alecxih
In its second report for the Wisconsin Legislative Audit Bureau regarding the Family Care program, the Lewin Group notes that since its first report in November 2000, the Department of Health and Family Services and the pilot counties made considerable progress in implementing Family Care. Based on information through June 2001, the pilot counties demonstrated different stages of program processes, capacity, and enrollment. In January 2002, the counties will implement a final program element, an independent enrollment broker, as proposed by the Department and approved by the federal government. The report points out a number of areas that need to be addressed as the pilots continue, including outreach, provider relations, care management, quality assurance, and cost.