United Hospital Fund

Lewin contact: Lisa Chimento

As part of an effort to identify ways to expand and strengthen public health insurance coverage, the United Hospital Fund, with the support of the Altman Foundation, commissioned The Lewin Group to study the process for applying for public health insurance programs in New York City and determine how automation might improve that process. Results of the analysis show that an automated application process could speed up the current application processing time by over one week and help applicants access medical care sooner by decreasing the transition time between agencies, reducing errors, and limiting duplication of effort. Automation would also save enrollment organizations and their staff one hour or more every day by improving process efficiencies.

"Throughout the engagement, Lewin consultants listened to us and delivered superb analyses and thoughtful guidance–not canned solutions."  NONPROFIT HEALTH SYSTEM