California Wellness Foundation, Henry J. Kaiser Family Foundation, Sierra Health Foundation

This report is the final report of The Lewin Group's evaluation of the Health Rights Hotline, an independent, privately funded pilot program that provides assistance and information to all health care consumers in the Sacramento, California area. The Hotline is a project of the Center for Health Care Rights, a California-based consumer advocacy organization, and Legal Services of Northern California. The Hotline, and the independent evaluation prepared by The Lewin Group, were both funded by a consortium of California health foundations: The California Wellness Foundation, the Kaiser Family Foundation, and the Sierra Health Foundation. The foundations sponsored the Hotline as a way of testing one approach to helping patients navigate the health care system, and rationalizing the patchwork of resources available to assist consumers. In addition to providing services, the Hotline seeks to model philosophical, practical, and programmatic elements for consideration by other organizations elsewhere in California and the United States.

"Throughout the engagement, Lewin consultants listened to us and delivered superb analyses and thoughtful guidance–not canned solutions."  NONPROFIT HEALTH SYSTEM